In most cases, the rumours of the virus nature are
exaggerated such as its death rate being an astounding 90 percent
(McLysaght,2014). All these rumours cause an irrational fear of the virus,
leading to social and economic losses which are caused mainly by the fear of
the virus and not the virus itself (Marcelo, 2014). To address this problem,
the White House and the Centres for Disease Control and Prevention (CDC) have
attempted to educate the public of the true nature of Ebola by releasing public
statements on mass media such as the news and the newspapers (Edelman 2014).
Due to the false information circulating around the net, an
irrational fear has gripped the ill-informed citizens of the United States of
America .Even though the obvious solution to the problem which is to educate
the masses on the correct information on the virus. The CDC and White House
efforts to calm the fears by announcing public statements on the news are not
as effective as it does not target the ill-informed people who usually do not
watch the news in the first place. A better solution would be to conduct viral
campaign on social media platforms to target these social media savvy people,
and another solution would be to have seminars in schools and community
centres.
The first solution which is to conduct viral campaign’s on
social media sites is to target these social media savvy people who are
spreading the false rumours in the first place. One way is to create a very
interesting video maybe featuring some of the popular artiste from the music
industry talking about the true nature of the Ebola virus. A very good example
can be seen from Singapore’s ‘Sar-Vivor Rap’ by the iconic Singapore drama
character Pua Chu Kang in 2003. The ‘Sar-Vivor Rap’ managed to squeeze all the
important information into a 4 minute rap which was humorous and catchy. Before
we know it, it became an internet sensation in Singapore, you could even see
children singing to that song while you walk down the streets of orchard road.
Through this example you could see the effects of a social media viral
campaign, and which at that time was more effective than any public
announcement the Singapore government could give.
Another solution would be to have seminars in schools and
community centres around the country by giving talks in school and community
centres, the people who are in these institutions cannot just leave half way
through the seminar , thus the officials are able to bring across their point
which is the true nature of the Ebola virus. Another benefit of this
arrangement is that the people in these institutions could ask questions on the
virus, thus debunking and putting a halt on the many speculations and rumours
surrounding the virus once and for all. And when the students and the members
of the community centres return home, they could give their families a rundown
of the virus. By doing so the seminar is able to reach further than just the
students or members of the community centres, making it an economical solution
to the problem.
Although the problem faced by the White House and the CDC
looks tough were by the rumours are spreading like wild fire on the social
media platforms fuelling the fear caused by the virus. However, By taking on
some unorthodox method such as conducting a viral social media campaign to
spread the correct information and having seminars in schools and community
centres, it could help disperse the vast amount of speculations and rumours
that surround the virus and in turn showing the public that the Ebola virus is
not as fearful as described in the rumours.
Reference:
Why Fear Spreads Faster Than Facts on Social Media by James
Mulvey 2015 http://blog.hootsuite.com/citizen-engagement-crisis-management-on-social-media/
White House, health officials try to calm a terrified public
over Ebola outbreak fears by Adam Edelman 2014: http://www.nydailynews.com/news/politics/white-house-health-officials-calm-terrified-public-ebola-outbreak-fears-article-1.1963948
WHO health sheet on the Ebola virus: http://www.who.int/mediacentre/factsheets/fs103/en/
Ebola: Misinformation can spread like virus by McLysaght
2014: http://www.irishexaminer.com/viewpoints/analysis/ebola-misinformation-can-spread-like-virus-285367.html